At HaweBhai.com, we strive to provide you with a seamless shopping experience. However, we understand that there may be instances where you may need to return or seek a refund for your purchase. Please carefully review our refund policy outlined below:

1. Eligibility for Refunds

• We accept refund requests for eligible products within 3 days from the date of delivery.
• To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging.

2. Refund Process

• If you wish to request a refund, don’t hesitate to get in touch with our customer support within the specified refund period and provide your order details.
• Our customer support team will guide you through the refund process, which may involve providing additional information or returning the product.
• Once your refund request is approved, we will process the refund in the original form of payment within 3 business days.

3. Non-Refundable Items

• Certain items are non-refundable, including but not limited to:
  • Perishable goods, such as food and flowers.
  • Personal care items, such as cosmetics and intimate wear.
  • Digital products, such as software licenses or downloadable content.
  • Gift cards or vouchers.
• We reserve the right to reject refund requests for non-refundable items.

4. Return Shipping

• If you are required to return the product for a refund, you may be responsible for the return shipping costs, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of the product.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact our customer support immediately.
• We may require you to provide photographic evidence or other relevant information to process your refund request.
• We will assess the situation and provide you with instructions on returning the product or arranging a replacement/refund.

6. Refund Disputes

• In the event of a refund dispute, we reserve the right to request additional information, evidence, or clarification before making a final decision.
• Our decision regarding refund requests is final.

Please note that this refund policy applies to products purchased through our website. For products purchased from third-party sellers or through promotional campaigns, separate refund policies may apply.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support.